Unless you get stuck with some major work on the PC, you do not realize how fortunate you are when your PC works smoothly with no problems! But when you are not able to solve the problem, even after a wasting a huge amount of time, you get really frustrated. You start call your friends and experts for help on the phone. Finally, when they say that the problem can be solved unless they come and see the PC, you start thinking about what to do NOW!
So when you think you are a victim of a similar situation, do not panic! There is a feature in Windows XP known as “Remote Assistance” which can help you out in these cases. With this feature, you can invite someone that you trust, such as a friend on the network or the Internet to access your computer to help. Since the helper can see your screen, and communicate via a chat box, he or she can guide you through the problem. And if the task is too difficult for you to carry out, he can take control of your computer and solve the problem himself, although it will require your permission.
If your technician is busy elsewhere and there’s no one around to come and help you, Remote Assistance is the best way to seek help. Getting help is not the only function of Remote Assistance. If you’re an expert at Windows XP, you can also be a helper and offer assistance remotely to someone who needs help.
Remote Assistance is one of the methods of working remotely on a PC. Here, the main objective is providing assistance to solve problems on the remote PC. Windows XP has another feature called Remote Desktop which allows you to have access to a Windows session that is running on your computer, when you are working at another computer. Imagine how convenient it would be if you could connect to your work computer from home, and have access to all your files, applications and network resources. If you’re a student you could use the Remote Desktop to connect to your home computer from college. You can also use it at home if you want to access the Windows session running on a PC in a room from a laptop or a PC in some other room. Once connected to the host, using Remote Assistance or Remote Desktop is a child’s play. But you need to follow quite a few steps to establish a connection with the host. The workshop in the following pages will step you right from enabling and configuring the remote services to finally establishing a remote connection with the host PC for both Remote Assistance and Remote Desktop. Before you start off, you need to do the following:
- Make sure your anti-virus definitions and engine are up to date.
- Make it a point to disable Remote Assistance and Remote Desktop after you are done with the remote session.
- Use passwords wherever applicable.
Requesting Remote Assistance
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